Technical Support

Our goal is to help you find the information you need as quickly as possible.  The Technical Support team provides customers with post-implementation support via telephone, email and through the Web.

Contact Technical Support through the following ways:

Log an incident or provide feedback via email

ESRI Online Support Center

Access an extensive knowledge base that contains answers to your technical questions, user forums where you can discuss software questions with your peers, Web-based help and product documentation.

Support Portal

The Support Portal is available in both English and French and allows you to track and manage your support incidents and log new issues online.  You can view current status, last activity and resolution information for all of your interactions with GIMS Cameroon or our partner Technical Support.